Support · suggested today 07:30High confidence
Reclassify REQ-1202 as an incident
“Class reminder notifications arrive late” describes something that stopped working, not a change request.
NEW 1.2Team queues, REQ / INC numbering and smarter alertsTeam queues and smarter alerts
![Lumos Now Command view: tickets past target, clients at risk, escalations and today's schedule]()
![Lumos Now Command view on a phone]()
Every client. Every request. One workspace.
A support desk, a client portal, profit per client and a sales pipeline in one app, with Lumos AI pointing to what needs you next. For agencies, IT and software teams, professional services and any business that looks after clients.
30-DAY PILOT ON YOUR OWN DATA · YOUR OWN ISOLATED INSTANCE · OUR CLOUD OR YOUR SERVER
See it in
SUPPORT DESK·CLIENT PORTAL·EMAIL TO TICKET·TEAM QUEUES·SERVICE TARGETS·CLIENT PROFIT·SALES PIPELINE·LUMOS AI
Who it’s for
If you look after clients, it fits the way you work.
Wherever clients send requests, report problems and pay for an ongoing service, the same pieces apply: a desk, a portal, a pipeline and a clear view of what each client earns you. You name your own services and queues.
Don’t see your industry? If clients email you and you deliver a service, it fits. Tell us about your business
One login · one bill
Stop paying for four tools that don’t talk to each other.
Tickets live in one app, time in another, margins in a spreadsheet and prospects in a CRM. Lumos Now connects them, so the ticket you answer today shows up in the client’s profitability tonight.
Helpdesk with targets and a client portal$55 / person
AI assistant for the support team$29 / person
Time, margin and profit per client$25 / person
Sales pipelineextra
Freshdesk Pro, Freddy AI Copilot and Productive Professional, at their published US list prices in October 2026.
You keep, every year
€6,588
and get a sales pipeline on top.
Show prices in
Product tour
Built around how client-facing teams actually work.
Eight connected spaces, shown with sample data. Pick one to look inside.
Command
Start every day knowing what matters.
One screen shows what needs attention now: tickets past their target, clients at risk, escalations and proposals waiting for a decision, plus your day in focus.
Playing through each space · click a tab to stop
Screenshots in
Try it · email to ticket
Send a client email and watch where it lands.
This is how Lumos Now handles every email to your support address: it numbers it, files it in the queue that owns that service, and alerts the right people. Pick your kind of business and a scenario, then press send.
1 · Email arrives
From Sofia Reyes, Harbor & Pine Hotels → support@yourcompany.com
Online booking page returns a 500 error
2 · Ticket created
INC-1213Incident
Matched to Harbor & Pine Hotels by the sender’s address
3 · Filed in a queue
Web & Hosting
Takes website, hosting and automation work
4 · People alerted
In the app and by email. The owner hears about every queue.
5 · The email your team receives
[Urgent] New ticket in your queue Web & Hosting: INC-1213 · Harbor & Pine Hotels
From Your Company Support <support@yourcompany.com>
There’s a new ticket in your queue Web & Hosting.
- Ticket
- INC-1213 (incident)
- Client
- Harbor & Pine Hotels
- Subject
- Online booking page returns a 500 error
- Priority
- P1 · High
- Queue
- Web & Hosting
Lumos AI
It finds the signal.
You make the call.
Every morning Lumos AI reads your tickets, clients and pipeline, then proposes the next move: reclassify, reassign, remind, monitor or follow up. Each proposal says why. Nothing changes until someone accepts it.
On scheduleEvery morning in your time zone, or when you ask
LearnsFrom the reasons you reject a proposal
PrivateClient names stay anonymised
Support · suggested today 07:30High confidence
Assign REQ-1210 to Daniel
Unassigned for two days. Daniel looks after this client’s website.
Pipeline · suggested today 07:30Medium confidence
Follow up with 3 prospects due today
Sample proposals. Try Accept or Reject on the first one.
Client portal
Your clients will actually like opening tickets.
A clean portal where clients report incidents, ask for changes, follow progress in plain language and rate the result. Invite their whole team: portal users are unlimited on every plan.
Status they understandReceived, in progress, waiting for you, solved, with the history in one place.
Made for phonesThe whole app works on a phone, for your team and for your clients.
Only their companyClients see their own tickets and nothing else, never your internal notes.
The details
Small things your team will notice on day one.
⌘K
Find anything in a keystroke
Search tickets, clients, prospects and people from anywhere in the app.
harbor
- Harbor & Pine Hotelsclient
- Landing page for the autumn offerREQ-1211
INC-1213 has been assigned to younow
Update on REQ-1200 · client replied4m
New request in Marketing1h
Alerts you control
Assigned to you, new in your queue, updates on your tickets. Each person picks what reaches their inbox, and clears the rest in a click.
Light by day, dark by night
Both themes are designed with the same care, on desktop and phone.
A face for everyone
Pick a photo, your initials or one of 21 original avatars. The owner also gets a six-piece Founder collection nobody else can use.
Your data in and out
Import prospects from a spreadsheet. Export tickets, clients and prospects as CSV whenever you need them.
Security & ownership
Your data, your instance, your rules.
Your own instance
Every customer runs on a separate app and database. Nothing is shared with another company.
Our servers or yours
We run it for you, or the Dedicated plan installs on your own server with a single script.
Two-step sign-in
Authenticator codes with backup codes. The owner can make it required for everyone.
Access per person
Finance, pipeline, AI, portals and team switch on or off per person, with every change logged.
Nightly backups
Database, files and settings every night, kept for 14 days, encrypted if you choose.
Leave any time
A full export of your data when you go, then deletion. Your data stays yours.
Pricing
One price for the team, not per seat.
Unlimited client portal users on every plan. No surprise bills when your client’s team grows.
Currency
Starter
For small client-facing teams
€149/month
Billed monthly
Start with Starter
- Up to 5 team members
- Support desk, queues and email to ticket
- Client portal, unlimited users
- Client finance and profitability
- Lumos AI built-in rules
- Support on business days (CET)
- One-off setup €500
MOST POPULAR
Growth
For growing teams with support and sales
€399/month
Billed monthly · founding price €319
Book a demo
- Up to 15 team members, then €25 each
- Everything in Starter
- Sales pipeline and campaigns
- Full Lumos AI engine
- Custom domain for your portal
- Priority support
- One-off setup €1,500
Dedicated
For larger teams and strict security
from€1,200/month
Agreed per contract
Talk to us
- Team size agreed per contract
- Everything in Growth
- On your servers or ours
- Lumos AI with your choice of engine
- Named contact, P0 around the clock
- Project-managed rollout
- One-off setup €5,000–€10,000
Try it for 30 days on your own data.
Start a pilot
A €750 pilot with your mailbox, clients and services set up, run remotely wherever you are. Start by 2 November 2026, sign after the pilot, and keep Growth at €319 a month for your first year.
Questions
What teams ask before they switch.
Is Lumos Now only for agencies?
No. It fits any business that serves clients on an ongoing basis: agencies, IT and managed service providers, software companies, accounting, legal and consulting firms, property and facility managers, installers and field service teams, training providers and B2B suppliers. You name your own services and queues, so it uses your words, not ours.
Do you work with companies outside Europe?
Yes. Lumos Now runs in the browser, so your team and your clients can be anywhere. Schedules and the daily summary follow your company’s time zone, and the pilot and onboarding run remotely over video calls. The app is in English today.
What do we need to get started?
A support mailbox, such as support@yourcompany.com, and a list of your clients and services. We set up your instance, connect the mailbox and import your data. Starter teams go live in about two weeks, Growth teams in about four.
Do our clients need paid seats?
No. Client portal users are unlimited on every plan. You only pay for your own team.
Can we keep supporting clients by email?
Yes. Every email to your support address becomes a ticket, and replies go out from the same address in the same thread. Clients don’t have to change anything.
Can different teams have their own queue?
Yes. Create a queue for each team, choose its members and the services it takes. Members get an email for every new ticket in their queue and can filter Support to “My queues”.
Does Lumos AI see our clients’ names?
No. Names are replaced before anything is analysed, and every proposal waits for a person on your team to accept it.
Where is our data stored?
On your own isolated instance that we run for you, or on your own server with the Dedicated plan. It is backed up every night.
What happens if we leave?
You get a full export of your data for 30 days after the contract ends. Then it is deleted.
See your own clients in Lumos Now within 30 days.
Tell us a little about your team. We’ll show you the app on realistic data and plan your pilot together.
Or write to
support@lumos-now-internal.tech